This Subscription Agreement governs the commercial relationship between ASC Creative Ltd. and Subscribers of MeetingGenius. It operates alongside the End User License Agreement (which governs the software license) and the Billing and Refund Policy (which governs payment terms). In the event of conflict between this Agreement and the EULA, the EULA prevails on matters of software license; this Agreement prevails on matters of commercial subscription, service levels, and support.

1.  PARTIES AND PURPOSE

This Subscription Agreement (“Agreement”) is entered into between ASC Creative Ltd. (“Company”) and the Subscriber identified during the registration process. The purpose of this Agreement is to set out the commercial terms governing the Subscriber’s subscription to MeetingGenius, including the scope of service, support obligations, service levels, and the relationship between this Agreement and related documents.

 

2.  RELATED DOCUMENTS

This Agreement is part of a suite of documents that together govern the Subscriber’s relationship with the Company. All of the following form part of the same contractual relationship:

  • End User License Agreement (“EULA”) — governs the software license, permitted uses, AI feature terms, data ownership, privacy, limitation of liability, and dispute resolution. Available at meetinggenius.ca/terms.
  • This Subscription Agreement — governs the commercial subscription, service scope, support, and SLA commitments.
  • Billing and Refund Policy — governs pricing, payment cycles, invoicing, and refunds. Available at meetinggenius.ca/billing.
  • Privacy Policy — governs the collection, use, and protection of Personal Information. Available at meetinggenius.ca/privacy.
  • Cookie Policy — governs the use of cookies and tracking technologies. Available at meetinggenius.ca/cookies.
  • Acceptable Use Policy — governs permitted and prohibited uses of the Service. Available at meetinggenius.ca/aup.
  • Data Processing Agreement – governs the data processing uses of the Service. Available at meetinggenius.ca/dpa.

 

By accepting this Agreement, the Subscriber accepts all documents listed above. Capitalized terms not defined in this Agreement have the meanings given in the EULA.

 

3.  SUBSCRIPTION SCOPE

3.1  Service Access

Subject to payment of the applicable Subscription Fees, the Company grants the Subscriber access to the MeetingGenius Service for the number of Buildings registered in the Subscriber’s account. Access is governed by the license granted under the EULA.

3.2  Included Features

The Subscriber’s subscription includes access to all features of the Service as published at meetinggenius.ca/features as of the Effective Date, subject to the following:

  • AI-assisted features powered by the Private LLM are included in all subscription tiers
  • Public LLM processing is available as an optional feature that the Subscriber may enable through the administrative settings panel
  • The Company may add new features to the Service at no additional charge, or may introduce premium features at an additional charge with thirty (30) days’ prior notice

3.3  Authorized Users

The Subscriber may create Authorized User accounts for employees, board members, agents, and contractors who require access to the Service in connection with the Subscriber’s Buildings. The number of Authorized Users per Building is not currently limited; the Company reserves the right to introduce fair use limits with thirty (30) days’ notice.

 

4.  SERVICE LEVELS

4.1  Uptime Commitment

The Company will use commercially reasonable efforts to make the Service available with a monthly uptime of no less than 99.5% (“Uptime Commitment”), measured as the percentage of minutes in a calendar month during which the Service is accessible and functional, excluding:

  • Scheduled maintenance windows (see Section 4.3)
  • Outages caused by third-party providers (including Public LLM providers, payment processors, and internet infrastructure providers)
  • Force majeure events as defined in the EULA
  • Outages caused by Subscriber actions or misconfiguration

4.2  Service Credits

If the Company fails to meet the Uptime Commitment in a calendar month, the Subscriber may request a service credit in accordance with the Billing and Refund Policy, Section 7.3. Service credits are the Subscriber’s sole remedy for service availability failures and do not affect the Company’s liability limitations under the EULA.

4.3  Scheduled Maintenance

The Company will perform scheduled maintenance during low-usage periods, typically between 12:00 AM and 4:00 AM Pacific Time on weeknights. The Company will provide at least forty-eight (48) hours’ advance notice of scheduled maintenance that is expected to cause service interruption exceeding thirty (30) minutes. Emergency maintenance may be performed without advance notice where necessary to protect the security or integrity of the Service.

5.  SUPPORT

5.1  Support Channels

The Company provides the following support to Subscribers during the Subscription Term:

  • Email support at support@asccreative.com — available Monday to Friday, 8:00 AM to 5:00 PM Pacific Time, excluding BC statutory holidays
  • In-application help documentation and knowledge base — available twenty-four (24) hours per day, seven (7) days per week
  • In-application support widget for issue submission — available at all times 

5.2  Response Times

The Company will endeavour to respond to support requests within the following timeframes:

  • Critical issues (Service completely unavailable or data integrity at risk): within four (4) business hours
  • High priority issues (significant feature impairment affecting active use): within one (1) business day
  • Standard issues (general questions, non-blocking feature issues): within two (2) business days

Response time targets are targets only and do not constitute guaranteed service levels for support. The Subscriber’s remedy for persistent unresolved support issues is escalation to the Privacy Officer or senior management contact at legal@asccreative.com. 

5.3  Subscriber Responsibilities

To receive effective support, the Subscriber agrees to:

  • Provide sufficient information to allow the Company to reproduce or investigate the reported issue, including screenshots, error messages, and steps to reproduce
  • Designate at least one primary contact person authorized to submit support requests and receive responses on behalf of the Subscriber organization
  • Keep Authorized User account credentials secure and promptly report any suspected unauthorized access

 

6.  ONBOARDING AND TRAINING

Upon activation of a new subscription, the Company will provide:

  • Access to the MeetingGenius onboarding guide and video library at no additional charge
  • A guided setup checklist within the application to assist with initial Building configuration
  • Email-based onboarding support during the first thirty (30) days of the subscription

 

Additional training, customized onboarding, or dedicated account management may be available at an additional charge. Contact sales@asccreative.com for details.

 

7.  SUBSCRIPTION TERM AND RENEWAL

7.1  Term

This Agreement commences on the Effective Date and continues on a month-to-month basis for each registered Building, in accordance with the EULA.

 

7.2  Automatic Renewal

Each Building subscription renews automatically on its Billing Anniversary Date unless cancelled in accordance with Section 8. The Subscriber authorizes the Company to charge the applicable Subscription Fee plus taxes on each Billing Anniversary Date.

 

7.3  Renewal Pricing

Subscriptions renew at the then-current Subscription Fee as published at meetinggenius.ca/pricing, subject to the Company’s obligation to provide thirty (30) days’ notice of any fee change in accordance with the Billing and Refund Policy.

 

8.  CANCELLATION

The Subscriber may cancel this Agreement or any individual Building subscription in accordance with the cancellation provisions of the Billing and Refund Policy (Section 6) and the EULA (Section 9.2). Upon cancellation, the Subscriber’s data will be retained in accordance with the EULA and the Company’s data retention obligations.

 

9.  CONFIDENTIALITY

9.1  Subscriber Confidential Information

The Company acknowledges that the Subscriber’s Content, including meeting minutes, governance records, building bylaws, and resident information, is confidential. The Company will not disclose Subscriber Content to any third party except as permitted by the EULA and this Agreement, or as required by law.

 

9.2  Company Confidential Information

The Subscriber acknowledges that information about the Company’s technology, pricing structures, roadmap, and business operations that is not publicly available is confidential. The Subscriber will not disclose such information to third parties without the Company’s prior written consent.

 

9.3  Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed by the receiving party without reference to the confidential information; or (d) is required to be disclosed by law, court order, or regulatory authority, provided the disclosing party gives prompt notice where lawfully permitted.

 

10.  ACCOUNT MANAGEMENT

10.1  Account Administrator

The Subscriber must designate at least one account administrator with authority to: add and remove Authorized Users; add and remove Buildings; enable or disable AI features including Public LLM processing; update billing information; and accept amendments to this Agreement and related documents.

 

10.2  Account Security

The Subscriber is responsible for maintaining the confidentiality of all account credentials and for all activity that occurs under the Subscriber’s account. The Subscriber must promptly notify the Company at support@asccreative.com of any suspected unauthorized access to or use of the account.

 

10.3  Account Transfers

If a property management company’s contract with a building is transferred to another property management company, the Subscriber must notify the Company and arrange for the orderly transfer or termination of the affected Building subscription. The Company will cooperate with the Subscriber and the incoming organization to facilitate data transfer in compliance with applicable law.

 

11.  AMENDMENTS

The Company may amend this Agreement on the same terms as amendments to the EULA — by publishing the revised Agreement and providing at least thirty (30) days’ prior written notice to the Subscriber. Material amendments require re-acceptance through the Service interface. The Subscriber’s continued use of the Service after the effective date of an amendment constitutes acceptance of the amended Agreement.

 

12.  GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Disputes arising under this Agreement are subject to the dispute resolution provisions of the End User License Agreement, Sections 12.1 through 12.6, which are incorporated here by reference.

 

ONTARIO SUBSCRIBERS — ADDITIONAL PROVISIONS:

Ontario Subscribers: The dispute resolution and governing law provisions applicable to Ontario Subscribers, including the option to elect Ontario courts and Ontario governing law, are set out in the EULA (Sections 12.3A and 12.4A) and Schedule A (Sections A5.1 through A5.5), which apply equally to disputes under this Subscription Agreement.

 

13.  ENTIRE AGREEMENT

This Subscription Agreement, together with the EULA, the Billing and Refund Policy, the Privacy Policy, the Cookie Policy, the Acceptable Use Policy, and any Order Form or registration confirmation, constitutes the entire agreement between the parties regarding the Subscriber’s subscription to MeetingGenius. It supersedes all prior negotiations, understandings, and agreements on the same subject matter.

14.  ACCEPTANCE

By completing the registration process and clicking ‘I Agree’ or ‘Accept Terms,’ the Subscriber accepts this Subscription Agreement as of the Effective Date. This Agreement is formed electronically in accordance with the Electronic Transactions Act, S.B.C. 2001, c. 10 (British Columbia) and the Electronic Commerce Act, 2000, S.O. 2000, c. 17 (Ontario), as applicable.

V1.0 April 2026

 

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